Postmates, which launched earlier this month, is an app that helps people with delivery - from grabbing something at the local supermarket for you to picking up your to go order at a restaurant and delivering it to your work or your home.
But some Sacramento restaurants aren't on board with the new disruptive app, reports Mark Glover in the Sac Bee.
Operators of Mother at 1023 K St., and South at 2005 11th St., in Sacramento, immediately voiced a litany of worries. Primary among them: The restaurants had no prior warning that they would be put on the Postmates site, and they have no control over how couriers handle their food...
N’Gina and Ian Kavookjian, co-owners of South, which touts its fried chicken and other Southern food specialties, were likewise surprised and upset.
Read the entire story in the Sac Bee.
Postmates, which does not seek permission from restaurants before providing the service to customers, has faced friction with the restaurant community in other cities. Eater reports on Seattle restaurants who have issues with the app.
While I see the restaurant's point, I think consumers are savvy enough to know what they're getting into. I've used Postmates five times over the last two weeks (although I've tried to use it more than that, and I don't think they're staffed up yet) to deliver to my office across the street from the State Capitol.
In my experience, despite the street construction on L street, the deliveries have been somewhere between, "Wow, that was fast!" to what you'd get by sending an intern to get lunch and having them get lost on the way back. Even the longest wait, though, didn't exceed their advertised delivery time of one hour.
Consumers also bear some responsibility in ordering items that will still be in good shape up to an hour later. Don't get sushi (obviously) or poke, but the breakfast sandwich or tacos I ordered were still good when they arrived 35 minutes later.
Just like Uber and Lyft, they'll have growing pains and they'll work them out. I'm still excited to have them here and will continue to use them.
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