Dining News: Postmates Not Loved by Many Sacramento Restaurants
August 30, 2015
Postmates, which launched earlier this month, is an app that helps people with delivery - from grabbing something at the local supermarket for you to picking up your to go order at a restaurant and delivering it to your work or your home.
But some Sacramento restaurants aren't on board with the new disruptive app, reports Mark Glover in the Sac Bee.
Operators of Mother at 1023 K St., and South at 2005 11th St., in Sacramento, immediately voiced a litany of worries. Primary among them: The restaurants had no prior warning that they would be put on the Postmates site, and they have no control over how couriers handle their food...
N’Gina and Ian Kavookjian, co-owners of South, which touts its fried chicken and other Southern food specialties, were likewise surprised and upset.
Read the entire story in the Sac Bee.
Postmates, which does not seek permission from restaurants before providing the service to customers, has faced friction with the restaurant community in other cities. Eater reports on Seattle restaurants who have issues with the app.
While I see the restaurant's point, I think consumers are savvy enough to know what they're getting into. I've used Postmates five times over the last two weeks (although I've tried to use it more than that, and I don't think they're staffed up yet) to deliver to my office across the street from the State Capitol.
In my experience, despite the street construction on L street, the deliveries have been somewhere between, "Wow, that was fast!" to what you'd get by sending an intern to get lunch and having them get lost on the way back. Even the longest wait, though, didn't exceed their advertised delivery time of one hour.
The Sac Bee's Brenna Lyles talks to Pushkins, Sandra Dee's, Fish Face & Kru to Postmates.
Consumers also bear some responsibility in ordering items that will still be in good shape up to an hour later. Don't get sushi (obviously) or poke, but the breakfast sandwich or tacos I ordered were still good when they arrived 35 minutes later.
Just like Uber and Lyft, they'll have growing pains and they'll work them out. I'm still excited to have them here and will continue to use them.
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Bummer about South. The first time I used Postmates was an order from South and I was super happy with it. Tasty, delivered timely, and still plenty hot (the grits were nuclear). I attempted to order from them again on Postmates yesterday, but that didn't work out. I was really looking forward to it, only to have the Postmate call me once she was at South, flustered, letting me know they wouldn't allow her to complete the purchase. So my money went to Tank House instead (where I will most certainly order from again.). I've used Postmates 5-6 times now, and have been pleased with the service, quality of food, and expediency. Hopefully, more restaurants in Sacramento will get on board with this. I already plan to use it when visiting friends/family in SF and South Bay.
Posted by: CathrnB | September 02, 2015 at 10:09 PM